Shipping & Returns

WHAT IS YOUR RETURN POLICY FOR ORDERS PURCHASED IN-STORE?

Sealed products may be returned within 7 days of purchase for a full refund. After 7 days, sealed products returned within 30 days of purchase will be accepted as exchange only. All returns require a receipt or proof of purchase. Returns made after 30 days of purchase will not be accepted. Sale items are final sale.

WHAT IS YOUR RETURN POLICY FOR ORDERS PLACED ONLINE?

We want you to be happy and totally satisfied with your purchase! If the product you’ve received is inaccurate, damaged, or defective, please contact info@folkduprecords.ca within 30 days of receipt. All returns must be pre-approved – contact the store by email at ……. to request a return for refund. The customer is responsible for any return shipping costs. We are not able to send replacement items without receiving the defective or damaged item in return. Note that returns are processed as soon as possible, but please allow 2-4 weeks for processing. We reserve the right to apply a restocking fee for any non-defective items that are returned. Online orders returned in store will be refunded to the original form of payment and are subject to processing times of 1-3 days.

Items purchased in-store may only be returned in person. We offer a 7-day exchange policy in-store for defective items, used items and new/still sealed items.

WHAT IS YOUR SHIPPING POLICY?

We know the urgency of wanting your new record right away and the pain that comes with waiting. We do our best to get your order out ASAP. Transit time can vary but if generally 1-2 weeks depending on your location. Please note that all transit times are estimated, and there is no guaranteed delivery date for all orders. When shipped a tracking number will be provided.